Effective date:18-4-2025
Thank you for shopping with us! We strive to offer high-quality products and a smooth shopping experience. Please read our refund policy below.
1. Returns & Refunds Eligibility
You may request a refund or return if:
- You received a defective or damaged product.
- The product is incorrect or missing.
- The product is unused, in its original packaging, and returned within 7 days of delivery.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Used or damaged products due to misuse.
- Items returned without original packaging.
- Sale or clearance items.
- Digital/downloadable products (if applicable).
3. How to Request a Refund
To initiate a return or refund:
1. Email us at zonoecomventure@gmail.com within 7 days of receiving your order.
2. Include your order number, product name, reason for return, and clear photos (if damaged).
3. Wait for our confirmation before shipping the item back.
Note: Return shipping costs are the customer’s responsibility (unless the product was damaged or incorrect).
4. Refund Process
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days via your original payment method.
5. Order Cancellation
- Orders cannot be canceled once they are shipped.
6. Contact Us
For any issues or refund queries, please contact us at:
zonoecomventure@gmail.com